Last modification: December 21, 2024.

The General Terms and Conditions (hereinafter referred to as GTC) contain the terms of use of the online store operated by Károly BAKSA, sole proprietor (hereinafter referred to as Service Provider) and the rights and obligations of the consumer using the services of the online store (hereinafter referred to as Customer).

These GTC apply to all products available for purchase under the internet domain https://valhallashop.eu (hereinafter referred to as Online Store). The technical information necessary for using the Online Store that is not included in these GTC is provided in other information available on the website.

Please read the following information carefully, as it provides detailed guidance to visitors of the Online Store on the exercise of their rights and opportunities, as well as the principles and practices I follow in compliance with relevant legislation. The purpose of this notice is also to ensure that the Service Provider complies with the applicable laws on consumer information. Please use the service only if you agree with all points and consider them binding upon you.

This document is not archived; it is exclusively concluded in electronic form (it does not qualify as a written contract) and does not refer to any code of conduct. When using the Online Store or registering in the Online Store, you, as the customer (hereinafter referred to as Customer), have the opportunity to review the current General Terms and Conditions and accept them by clicking on the empty box next to the statement of acceptance of the GTC. By making this acceptance statement, the Customer acknowledges and accepts the provisions contained in these GTC as binding and agrees to the following. Purchases in the Online Store can only be made by accepting the GTC.

Service Provider Details

  • Name: Károly BAKSA, sole proprietor (e.v.)
  • Headquarters: 6000 Kecskemét, Széchenyi István sétány 7. 1/45, HUNGARY
  • Chamber Membership: Bács-Kiskun County Chamber of Commerce and Industry (BKMKIK)
  • Registration Number: 32402690
  • Chamber Number: BA66177142
  • Hungarian Tax Number: 66177142123
  • European Union Tax Number: HU66177142
  • Statistical Code: 66177142479123103
  • Start of Entrepreneurial Activity: April 2, 2013
  • Main Activity: 479102 – Mail order and internet retail trade
  • Registering Authority for Sole Proprietors: National Tax and Customs Administration
  • Sole Proprietor Register: https://www.nyilvantarto.hu/evny-lekerdezo

Service Provider Contact Information

Web Hosting Provider Details

1. Fundamental Provisions

  1. The language of the contract is English.
  2. Matters not regulated in these Terms and Conditions and their interpretation are governed by Hungarian law, with special regard to the following legal regulations:
    • Act V of 2013 on the Civil Code (Ptk.),
    • Act CLV of 1997 on Consumer Protection,
    • Act CVIII of 2001 on Electronic Commerce Services and Certain Issues Related to Information Society Services,
    • Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers,
    • Government Decree 45/2014 (II.26.) on the Detailed Rules of Contracts between Consumers and Businesses,
    • Government Decree 373/2021 (VI.30.) on the Detailed Rules of Contracts for the Sale of Goods, Provision of Digital Content, and Digital Services between Consumers and Businesses. The mandatory provisions of the relevant legislation are binding on both parties without any specific stipulation.
  3. For the purposes of these GTC, a consumer is defined as any natural person over the age of 18 acting outside their profession, independent occupation, or business activity as per Section 8:1 (1)(3) of the Civil Code.
  4. These GTC come into effect on November 19, 2023, and remain valid until revoked or amended.
  5. The Service Provider reserves the right to amend the GTC at any time without prior notice. The new GTC become effective when published on the Online Store’s website. Customers accept the amended GTC by clicking the acknowledgment box during registration/order after its effective date. All purchases are governed by the GTC effective at the time of contract conclusion, which the Customer accepts as part of the contract. Amendments do not affect contracts concluded before publication; they apply only to transactions made afterward.
  6. Contracts concluded via the Online Store are not considered written contracts and are not archived by the Service Provider.
  7. The Service Provider does not sell products for resale purposes through the Online Store to resellers or companies. As a sole proprietor (KATA taxpayer), the Service Provider exclusively serves individual private consumers. The Service Provider reserves the right to refuse order confirmation or acceptance of contract offers if a Customer’s submitted order data suggests reseller or corporate intent.

2. Registration and Ordering

The Customer can shop in the Webshop as a registered user.

The Customer can create a personal customer account (My Account) through registration. The registration process can be initiated during the order process. During registration, the Customer is required to provide the requested personal information: Last Name, First Name, Email Address, and Password. When placing an order, the personal customer account will be created simultaneously.

By clicking on the checkbox to accept the Terms and Conditions (T&C) and the Privacy Policy during registration/purchase on the website, the Customer declares that they have read, understood, and accepted the current T&C and the Privacy Policy published on the website, and consent to the processing of their personal data.

The Customer is required to provide their own valid personal data during registration or purchase. If the provided data is false or belongs to another person, the resulting electronic contract will be null and void. The Service Provider excludes any liability if the Customer uses the services in another person’s name or with another person’s data.

The Service Provider is not liable for any delays in delivery or other problems/errors resulting from incorrectly and/or inaccurately provided data by the Customer.

3. Products Available for Purchase

The Webshop offers clothing items (sweaters, T-shirts, tank tops), and polyester-based flags.

The product’s name, price, and decoration method (e.g., embroidery, printing, glazing) are displayed under each product. The images on the product pages may differ from the actual appearance; in some cases, they are computer-generated illustrations.

The prices displayed for products in our Webshop are final and include all applicable taxes (e.g., VAT). Our system automatically converts and displays prices in your local currency, such as EUR for European customers, GBP for customers in the UK, and USD for customers in the USA, based on your geographical location. The price shown at the time of your order will be the final applicable price.

The Service Provider charges shipping fees based on the geographical location and chosen delivery method. These shipping costs are calculated and displayed by the Webshop system during the checkout process. No additional packaging costs will be charged. The shipping fee policy is managed entirely by the Webshop system.

4. Ordering Process

Orders can be placed in the Webshop 24/7 via the website.

The Webshop is accessible at https://valhallashop.eu. Products are organized into categories, and clicking on a category will display the relevant items. Information about specific products can be found as described in section 3.2.

It is not possible to shop without registering. Registration can be completed during the purchase process as described in section 2.2. Previously registered users can log in using their email address and password to place new orders.

Customers can add products to their virtual cart by clicking the “Add to Cart” button. Adding items to the cart does not reserve the products. The cart contents will be stored for 30 days unless the purchase process is continued. To finalize the order, customers can click the “Cart” button in the upper right corner or the “My Cart” icon in the upper left corner to review the cart’s contents. At this stage, quantities can be adjusted, and items can be removed. After making changes, click “Update Cart.”

To proceed, click the “Proceed to Checkout” button. On the checkout page, customers can log in, review, and modify personal, shipping, and billing details. New customers must provide their full name, email address, phone number, billing and shipping information, payment method, and accept the T&C and Privacy Policy before proceeding.

Payments for ordered products can be made using the following methods:

  • Credit card payment
  • IBAN transfer
  • PayPal

Details of the payment process are managed by the Webshop system.

Products ordered will be delivered as per section 5. Customers may specify a different shipping address than the billing address. If no alternative address is provided, the invoice will be issued to the billing address.

Finalizing the online order by clicking the “Finalize Order” button constitutes an offer by the Customer to purchase the products. However, this does not automatically mean acceptance by the Service Provider (see section 4.12).

The Service Provider will confirm receipt of the order via email within 12 hours, detailing the items that can be fulfilled. The confirmation email establishes the contract unless otherwise stated in section 4.14. The contract is considered an electronically concluded agreement, obliging the Customer to pay.

If the Service Provider cannot fulfill the order in whole or in part, the Customer will be notified by email or phone. The Customer may choose to accept the modified order or cancel it, in which case no contract is formed.

5. Delivery Options

After dispatch, orders are handled by Magyar Posta up to the international airport. From there, the courier services or postal services of the destination country take over the shipment after airport unloading. No additional packaging fees or cash-on-delivery handling charges are ever applied.

Detailed information about delivery fees, which depend on location, is automatically calculated and displayed during the checkout process in the Web Store system.

Shipments are delivered on weekdays during business hours, with prior notification via email, SMS, or phone about the expected delivery time. If delivery fails, the shipment can be collected from the local post office or pickup point. In the destination country, the delivery is subject to the rules and regulations of the local courier service. For parcel point or locker delivery, electronic notifications are sent upon parcel pickup and placement.

6. Right of Withdrawal

  1. In accordance with Government Decree No. 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Customer has the right to withdraw from the Contract concluded with the Service Provider within 14 (fourteen) days without providing any reason and may return the product. The withdrawal period: 1.1. expires 14 days after the day the Customer or a third party other than the carrier and indicated by the Customer receives the product; 1.2. in the case of multiple products purchased in a single order but delivered separately, expires 14 days after the day the Customer or a third party other than the carrier and indicated by the Customer receives the last product; 1.3. in the case of a product consisting of multiple lots or pieces, expires 14 days after the day the Customer or a third party other than the carrier and indicated by the Customer receives the last lot or piece.
  2. The Customer may exercise the right of withdrawal during the period between the conclusion of the contract and the day of receipt of the product.
  3. The Customer may exercise the right of withdrawal by making a clear statement to that effect. Any withdrawal declaration, including the form provided in Annex 1 of these Terms and Conditions, may be used for this purpose.
  4. The Customer must send the withdrawal declaration to one of the Service Provider’s contact addresses, either by post or email:
    • Postal address: 6000 Kecskemét, Széchenyi István sétány 7. 1/45, HUNGARY
    • Email: hello@valhallashop.eu
  5. The Customer exercises the right of withdrawal within the deadline if the withdrawal declaration is sent to one of the contact addresses specified in Section 4 before the expiry of the 14-day withdrawal period specified in Section 1.
  6. If the Customer withdraws from the Contract, the Service Provider shall reimburse all payments received from the Customer, including delivery costs, without delay but no later than 14 (fourteen) days from the receipt of the withdrawal declaration. The Service Provider may withhold the reimbursement until it has received the product back or until the Customer has provided evidence of having returned the product, whichever is earlier.
  7. The Service Provider will reimburse the Customer using the same payment method used in the original transaction unless the Customer has expressly agreed otherwise. No additional costs shall be charged to the Customer as a result of using a different payment method for the reimbursement.
  8. The Customer must return the product to the Service Provider without undue delay but no later than 14 (fourteen) days from the date of notifying the withdrawal. The deadline is met if the product is sent back before the 14-day period expires. The Customer may use any delivery method of their choice (e.g., postal service, courier service) at their own cost for the return. The direct cost of returning the product is borne by the Customer. The product should be returned to the following address: 6000 Kecskemét, Széchenyi István sétány 7. 1/45, HUNGARY If the Customer chooses to use the MPL courier service for returning the package/product, the process and method for returning the package/product can be found on MPL’s website at https://webcik.posta.hu. For return shipping outside Hungary, the local postal service or any international courier service can be used.
  9. The Customer may indicate the reason for the return on any withdrawal declaration; however, failure to provide a reason does not affect the Customer’s right of withdrawal.
  10. The Customer is only liable for any diminished value of the product if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

7. Warranty, Product Liability, and Guarantee

The Service Provider performs deficiently if the service does not meet the quality requirements stipulated in the contract or established by law at the time of performance.

The service must comply with the requirements specified in Government Decree No. 373/2021 (VI.30.) at the time of performance. The Service Provider does not perform deficiently if:

  • the Customer was aware of the defect at the time of concluding the contract; or
  • the defect should have been known to the Customer at the time of concluding the contract.

In contracts between consumers and businesses concerning the sale of goods or the provision of digital content, it is presumed, until proven otherwise, that any defect recognized within one year of the date of delivery already existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the defect.

Warranty for Defects (“Kellékszavatosság”)

  1. In the event of deficient performance by the Service Provider—where the defect existed at the time of receiving the product—the Customer may enforce a warranty claim against the Service Provider in accordance with the rules of the Civil Code and the specific rules of Government Decree No. 373/2021 (VI. 30.). The Customer may choose from the following warranty claims: 1.1. The Customer may request repair or replacement unless the chosen remedy is impossible due to the nature of the product or would impose disproportionate additional costs on the Service Provider compared to other warranty remedies. 1.2. If repair or replacement is not requested or feasible, the Customer may request a proportional reduction of the purchase price. In contracts between consumers and businesses concerning movable goods, digital services, or the provision of digital content, the Customer cannot repair the defect or have it repaired by others at the expense of the obligor. 1.3. The Customer may terminate the contract if the Service Provider refuses to repair or replace the product, cannot do so within an appropriate time frame, or if the Customer’s interest in repair or replacement has ceased. Termination may also occur if the defect is incompatible with repair or replacement due to the nature of the product. 1.4. Even if the defect persists, the Customer may—proportionate to the breach—request a reduction in the purchase price or terminate the contract if the Service Provider has not performed repair or replacement.
  2. If the product allows, the Customer may switch from one chosen warranty remedy to another; however, the Customer bears the cost of such a switch unless it was justified or caused by the Service Provider.
  3. The Customer must notify the Service Provider of the defect promptly upon discovery but no later than within 2 (two) months. Warranty rights expire after two years from the date of performance.
  4. The reasonable time frame for repair or replacement begins when the Customer reports the defect to the Service Provider.
  5. The Customer must make the product available to the Service Provider to facilitate repair or replacement.
  6. The Customer’s right to terminate the contract under warranty is exercised through a written declaration addressed to the Service Provider.
  7. During the first year following performance, enforcing warranty claims requires no proof beyond notifying the defect, provided the Customer can demonstrate the purchase from the Service Provider. After one year, the Customer must prove that the defect existed at the time of performance.
  8. Costs associated with fulfilling warranty obligations are borne by the Service Provider.

Product Liability (“Termékszavatosság”)

  1. In the case of defective movable goods, the Customer may enforce a product liability claim against the Service Provider via its Customer Service channels (hello@valhallashop.eu).
  2. Under product liability, the Customer may request repair or replacement of the defective product.
  3. A product is deemed defective if it does not meet the quality requirements in effect at the time of marketing or lacks the characteristics outlined in the manufacturer’s description.
  4. Product liability claims must be enforced within two years of the product’s release by the manufacturer. After this period, the Customer loses this right.
  5. Product liability claims can only be directed against the manufacturer or distributor of the movable goods. The burden of proving the defect lies with the Customer.
  6. The manufacturer or distributor is exempt from product liability if they can prove that:
    • the product was not manufactured or marketed as part of their business activity, or
    • the defect was not recognizable given the state of science and technology at the time of marketing, or
    • the defect is due to the application of legal or mandatory regulatory requirements. It suffices for the manufacturer or distributor to prove one of these reasons to be exempted from liability.
  7. The Customer cannot enforce both warranty and product liability claims simultaneously for the same defect. However, successful enforcement of a product liability claim allows the Customer to enforce warranty claims against the manufacturer for the replaced or repaired part of the product.

8. Warranty

1. Scope

At the time of the latest amendment to these Terms and Conditions, the products available in the Webshop are not classified as durable consumer goods under the applicable Hungarian legislation (Government Decree 151/2003 (IX. 22.)). Therefore, the mandatory warranty provisions of this Decree do not currently apply to purchases made in this Webshop.

In the event that the Webshop offers products that qualify as durable consumer goods in the future, the provisions of the Civil Code (Ptk.), Government Decree 151/2003 (IX. 22.), and other relevant legislation will govern those matters. Should such changes occur, these Terms and Conditions will be simultaneously updated to reflect the new regulations.

For your information, Government Decree 151/2003 (IX. 22.) on mandatory warranties for certain durable consumer goods obliges service providers to provide a warranty for the following new durable consumer goods sold under a contract between the Consumer and the Service Provider, generally when their price exceeds a certain threshold (originally HUF 10,000, or its equivalent in local currency):

  • Household appliances (e.g., refrigerators, washing machines, irons, air conditioners, vacuum cleaners, sewing machines, pumps).
  • Kitchen appliances powered by electricity (e.g., microwaves, coffee machines, food processors, grills).
  • Gas appliances (e.g., stoves, heaters, gas boilers).
  • Gardening tools and equipment (motorized and non-motorized).
  • Power tools (e.g., drills, saws, grinders).
  • Medical aids and devices with a lifespan of at least one year.
  • Health maintenance products and devices (e.g., massagers, magnetic products, light therapy devices).
  • Vehicles (e.g., bicycles, scooters, motorcycles).
  • Motorized watercraft.
  • Childcare items (e.g., strollers, high chairs, safety seats).
  • Baby monitors and other observation equipment.
  • Outdoor and indoor toys.
  • Lighting equipment, communication devices, entertainment electronics, and IT equipment.
  • Furniture and home decor items.
  • Measurement instruments, generators, firearms, and sports equipment.
  • Beauty devices powered by electricity (e.g., hair dryers, shavers, epilators).
  • Fur clothing (typically priced above HUF 50,000, or its equivalent).
  • Building elements (e.g., windows, doors, shading equipment).
  • Solar panels, solar collectors, and other energy systems.
  • Accessories and components related to the product categories listed above.

2. Fulfillment of Warranty Obligations

Should mandatory warranty apply to any product in the future, the Service Provider will be responsible for fulfilling those warranty obligations as per the contract made with the Consumer. Warranty rights can be exercised by the owner of the consumer good, provided they qualify as a Consumer under the Civil Code.

3. Warranty Duration (If Applicable in the Future)

If products covered by mandatory warranty are introduced, their warranty periods would typically be:

  • One year for consumer goods priced between HUF 10,000 and HUF 100,000 (or their local currency equivalent).
  • Two years for consumer goods priced between HUF 100,000 and HUF 250,000 (or their local currency equivalent).
  • Three years for consumer goods priced above HUF 250,000 (or their local currency equivalent).

The warranty period generally begins upon the delivery of the consumer good to the Consumer or, if installation is required and performed by the Service Provider or its agent, on the installation date. Exceptions and extensions to the warranty period may apply in case of repairs or if the installation occurs more than six months after delivery.

4. Exercising Warranty Rights (If Applicable in the Future)

Should mandatory warranty apply, Consumers could enforce warranty rights with a warranty certificate. In the absence of a properly issued warranty certificate, proof of payment (invoice or receipt) would suffice to validate warranty claims.

5. Consumer Rights under Warranty (If Applicable in the Future)

Under mandatory warranty, the Consumer may typically choose to:

  • Request repair or replacement, unless it’s impossible or entails disproportionate additional costs.
  • Request a proportional reduction in price or terminate the contract in cases where repair or replacement isn’t feasible or timely.

6. Repair and Replacement (If Applicable in the Future)

Should mandatory warranty apply, repairs or replacements would need to be conducted within a reasonable time frame and with consideration of the Consumer’s interests. If a product is defective within three business days of purchase, the Service Provider would generally be obliged to replace it without invoking disproportionate cost arguments.

Further details regarding warranty procedures, including documentation requirements and timelines for repair or replacement, would be outlined in the full policy text if such products become available.

8. Handling Complaints and Other Legal Remedies

  1. Customers can submit their complaints regarding the product or the activities of Károly Baksa e.v. in writing, verbally, by phone, or via other electronic communication channels at the following contact details: Károly Baksa e.v. Address: 6000 Kecskemét, Széchenyi István sétány 7. 1/45, HUNGARY. Phone: +36 30 580 8258 Email: hello@valhallashop.eu
  2. The Service Provider shall address verbal complaints immediately if possible. If the nature of the complaint does not allow for immediate resolution or the Customer disagrees with the handling of the complaint, the Service Provider will record the complaint in writing, maintain it for five years along with a substantive response, and provide a copy to the Customer.
  3. For verbal complaints made by phone or other electronic means, the Service Provider shall send a copy of the recorded complaint to the Customer along with the substantive response.
  4. In all other cases, the Service Provider shall proceed according to the applicable regulations for written complaints. Complaints recorded via phone or other communication tools will be assigned a unique identifier to facilitate future reference.
  5. The Service Provider will respond to written complaints substantively within 30 days and ensure the response is sent via post within this timeframe.
  6. If the complaint is rejected, the Service Provider shall inform the Customer of the reasons and the appropriate authority or conciliation body that can be approached, depending on the nature of the complaint.
  7. If disputes between the Service Provider and the Customer cannot be resolved through negotiations, the Customer may initiate legal proceedings. For consumer disputes, the following remedies are available:
    • Submitting a complaint to the consumer protection authority.Initiating proceedings with a conciliation body: Contact details for the Bács-Kiskun County Conciliation Body: Address: 6000 Kecskemét, Árpád Boulevard 4. Postal address: 6001 Kecskemét, P.O. Box 228. Phone: +36-76-501-500; +36-76-501-525; +36-70-938-4765; +36-70-938-4764 Fax: +36-76-501-538 Email: bekeltetes@bacsbekeltetes.hu Website: www.bacsbekeltetes.hu
    1. According to the rules concerning conciliation bodies, entities such as civil organizations, churches, condominiums, housing cooperatives, and micro-, small-, and medium-sized enterprises are also considered consumers when purchasing or using goods or services.
    2. The Service Provider is obliged to cooperate in proceedings with a conciliation body. Within eight days of receiving notification from the body, the Service Provider must provide a written statement on the validity of the consumer’s claim and the relevant circumstances, accept the council’s decision as binding, and submit supporting documents and evidence.
    3. Regarding consumer disputes and EU regulations, the Service Provider is obligated to ensure the presence of a representative authorized to settle disputes during hearings. If the Service Provider’s headquarters are outside the jurisdiction of the relevant conciliation body, it must offer written settlement options.
    4. The EU’s 524/2013 Regulation established the Online Dispute Resolution (ODR) platform, aimed at facilitating the fair, efficient, and court-free resolution of disputes between consumers and traders.
    5. Traders must provide an electronic link to the ODR platform on their website. The platform is available in all official EU languages, including Hungarian, at http://ec.europa.eu/odr.
    6. If the Customer does not involve a conciliation body or proceedings are unsuccessful, the Customer may take the matter to court by filing a claim accompanied by evidence. The Service Provider operates and maintains its web store in Hungary, but the website is accessible from other countries. Hungarian law applies to legal relationships and disputes under these terms. For consumers, jurisdiction lies with the court of the consumer’s place of residence.
    7. Returning Products to the Service Provider
    8. For durable consumer goods, defective products must be returned, while for other products, proof of defect or damage is sufficient. Customers must provide the following in writing: Personal details (name, address, email, phone number) Order date Invoice number Product details, photos or evidence of the issue, and the specific claim (refund or replacement).
    9. Completing the Return Form (Appendix 2) expedites the process.
    10. Customers may use any delivery method for returns. The cost of returning products is borne by the Customer. Products should be sent to: Károly Baksa e.v. Address: 6000 Kecskemét, Széchenyi István sétány 7. 1/45, HUNGARY

4. Data Management Rules

The website’s data management policy is available at: https://valhallashop.eu/privacy-policy

5. Miscellaneous Provisions

  1. Disputes are primarily settled amicably. If unresolved within 30 days, jurisdiction is determined as per Section 8.13.
  2. Invalidity of any provision does not affect the validity of others.
  3. The Service Provider is not liable for software errors on the website. Customers should report issues promptly to the contact details in Section 8.1.
  4. The Service Provider complies with EU Regulation 2018/302 against unjustified geographic content restrictions.